Return & Refund Policy
At MiracleMist, we stand behind our products and want you to be satisfied with your purchase. If your order arrives damaged, incorrect, or doesn’t meet expectations, contact us and we’ll help make it right.
Return Eligibility
Damaged, Defective or Quality Issues
If your MiracleMist product arrives damaged, defective, leaking, has a seal failure, is contaminated, or has another quality issue, please contact us within 60 days of delivery.
Wrong Product or Shipping Error
Received something you didn’t order? If we shipped the wrong item or made an error with your order, contact us within 60 days of delivery.
Unopened & Unused Products
If you change your mind about your purchase, unopened and unused products may be returned within 30 days of delivery.
Duplicate or Accidental Orders
Duplicate or accidentally placed orders may be returned when the request is made within 30 days of delivery.
Return Requirements
Unless you’re returning a product because of damage, a defect, quality issue, or shipping error, the product
must:
- Be unopened and unused
- Be in its original packaging
- Be returned within the applicable return window
- Include valid proof of purchase or your MiracleMist order number
- Be within any printed expiration or best-by date, when applicable
Defective, damaged, leaking, contaminated, or incorrectly shipped products may still qualify even if they
have been opened, as long as you contact us within the applicable return window.
Refunds
Approved refunds are issued to the original method of payment after your return has been received and inspected. Verified defect or damage claims may be refunded immediately.
Please allow 5–10 business days after your return is received for processing.
Original shipping charges are refunded only when the return is caused by an error on our part, such as a defective or damaged product, incorrect item, or verified product quality issue.
What Can’t Be Returned
We cannot accept:
- Products purchased through unauthorized third-party retailers or resellers
- Returns requested outside the applicable return window without a valid defect claim
- Opened or used products returned because you changed your mind
- Products returned without a valid Return Authorization (RA) number
- Gift cards, promotional items, or clearance/closeout products unless defective
How to Start Your Return
Contact MiracleMist Customer Care at (888) 776-2242 before returning your product.
Have your order number and product name ready. We’ll review your request and provide a Return Authorization (RA) number and instructions for completing your return.
Please do not ship a return without first receiving authorization from our Customer Care team.